Complaints

Our aim is to always provide a high standard of service to you. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. If you wish to make a complaint, please contact us in any of the following ways. In Writing: Sante Partners Ltd, Affpuddle Manor, Affpuddle, Dorchester, Dorset DT2 7HH. Email: compliance@santepartners.co.uk Telephone: 01202 806555, or in person. In all cases, please quote your insurance policy number or any other reference we have given you. Our complaints procedure is available upon request.

Once we have issued our final response if you remain unhappy with our decision, or if we do not complete our investigation within eight weeks, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS). Further information is available on their website: www.financial-ombudsman.org.uk

An eligible complainant is defined as:

· Any private individual

· Any business with a turnover of less than £6.5 million and less than 50 staff or has a balance sheet total or less than £5 million. (small business)

· A charity which has an annual income of less than £6.5 million

· A trustee of a trust which has a net asset value of less than £5 million